Parking

There are 3 types of parking spaces:

1. Blue line parking spaces: parking areas delimited by blue lines that charge a variable hourly rate depending on the municipality and area. Payment is made at the end of the parking period, using the payment card entered on the UnipolMove App when registering for the service;
2. On-site car parks: small and medium-sized facilities located in cities where you can access and pay via the UnipolMove App, without reading the vehicle licence plate associated with your UnipolMove device;
3. Affiliated car parks: medium and large affiliated facilities (e.g., airports, stations, trade fairs, etc.), which can be accessed by reading the licence plate of the vehicle associated with your UnipolMove device, paying automatically by debiting your current account linked to the UnipolMove service.

You can pay for parking on the blue line parking spaces from the UnipolMove App: after saving your payment method, select the zone where you are parking, and pay only for the actual minutes of parking. We shall notify you before the deadline and you can add more minutes.

Some municipalities require a card to be displayed on the dashboard of the car to facilitate possible checks by authorised personnel. You will find our card attached to your UnipolMove registration email, or at this link.

You can access and pay for parking in the facility from the UnipolMove App.
How to do it
Log in to the UnipolMove App. In the “Services” section, click on the “Parking” card and select “Facility” at the top right of the map.
Find the car park you are interested in on the map and click on its icon. You will then be able to view the main information about the facility, book your parking space and get directions to it. If you have not booked a parking space, you can still access the facility and park with UnipolMove via the App.

When you arrive at your chosen facility, depending on the type, you can access, pay and leave, all through the App:

• Automated facilities: approach the barrier, make sure you are the first in line and from the UnipolMove App, in the parking detail or Live section, click on the button to access the site. Before leaving, complete the payment directly from the UnipolMove App. Approach the barrier and click the button from the UnipolMove App to exit.
• Non-automated facilities (with operator): approach the entrance, make sure you are the first in line and from the UnipolMove App, in the car park detail or Live section, click on the button to access the site, so the facility operator will welcome you and check in your vehicle. Before leaving, complete the payment directly from the UnipolMove App. The operator will check if the payment was successful and you can then leave.

The Affiliated Parking service allows you to park in affiliated facilities without worrying about the ticket and its payment through frontal reading of your licence plate.

The service can be activated free of charge on the licence plates associated with your UnipolMove contract. You can request its activation via the UnipolMove App: go to the “”Services”” section, click on the “Affiliated Car Parks” card and activate the service by following the instructions indicated. Remember activation is instant, and if you change the licence plate, you will have to reactivate the service on the new licence plate.

Both individual and business customers can request activation of the UnipolMove affiliated Car Park service. To ensure successful activation of the service, check whether it is already active on the same licence plate with other payment methods or operators (e.g., PayPal).

To find out which affiliated car parks are enabled, go to the “Services” section and click on the “Affiliated Car Parks” card: enter the address you are interested in on the map and view the available active car parks. We are in the process of increasing the number of affiliated car parks.

Accessing and parking with your motorbike in affiliated facilities, which read the licence plate associated with your UnipolMove device, depends on automatic rear licence plate readers installed on site by the operator.
Check the UnipolMove App’s list of Affiliated Car Parks where “Motorbike Parking” is specified.

To enter and exit Affiliated Car Parks, use the lanes displaying the UnipolMove logo, approach the barrier, wait a few seconds for the barrier to rise, and pass through without collecting your ticket. The system will detect the licence plate associated with your UnipolMove device, and will check whether you have enabled the “Affiliated Car Parks” service.

You will pay the parking fee automatically, directly from the account associated with UnipolMove, and you will see it in the UnipolMove App and on your bill together with the motorway toll fees.

NOTE. To access Rome airport car parks with UnipolMove, you can use all the entrance lanes, even those without the UnipolMove logo: they are all enabled!

This may be because the parking management system could not read your front licence plate or had technical problems. We advise you to check the cleanliness and integrity of the licence plate.

The parking management systems in the Affiliated Car Parks take a few seconds to read your licence plate and run the checks. Please wait and do not to collect the ticket. If the problem persists and conditions allow you to do so safely, you can reverse a few metres and try to pass again.

Ask for assistance from the operator of the Affiliated Car Park, hand in your ticket and communicate your licence plate. After verifying eligibility for the service, the operator will cancel the ticket and upload your licence plate into the system.
From then on you can safely leave as a UnipolMove customer and pay automatically, with no risk of double charging.
If you have paid a parking ticket, the operator will cancel the one automatically registered on Unipolmove.

Open a support ticket from the UnipolMove App or Member Area. It highlights the ticket’s type, detail and subject, and attaches a copy of the ticket. 

UnipolMove customers are entitled to dedicated discounts. Find them in the UnipolMove App in the details of the individual Affiliated Car Parks. Go to the “Services” section, click on the “Affiliated Car Parks” card, and click on the Affiliated Car Park.
The fee is directly calculated by the operator based on your parking time in the Affiliated Car Park. UnipolMove does not calculate the tariff. If you do not receive the discount, contact the operator’s support service directly to make the necessary checks.
Consult the operator’s website from the link in the individual car park detail, on the UnipolMove App.

The Affiliated Car Park may have technical problems or did not recognise your licence plate.
To claim your discount, go directly to the support service of the affiliated Car Park and show your ticket. The operators will carry out the necessary checks and upload your parking period on UnipolMove so you can benefit from your dedicated discounts.

You can consult the list of car parks affiliated with UnipolMove at this link, or consult the map of car parks on UnipolMove.it

If you encountered a problem with the payment or believe you made a double payment, you can open a request for assistance in the “Assistance and Reports” section of the Reserved Area on UnipolMove.com. Provide all the necessary details, including the ticket. We will verify the situation by contacting the operator and, in case of a confirmed double payment, we will refund the amount through UnipolMove or deduct it from your next bill.

If the parking lot is managed by APCOA, we encourage you to apply for reimbursement directly on their site by clicking here. To see a complete list of APCOA parking lots, visit www.apcoa.it.

In this video tutorial, we explain how you can use the UnipolMove App to park your vehicle on the Affordable Parking Spaces.

Follow the directions available on this page and turn off the Affordable Parking service before accessing. You will be able to reactivate it immediately after accessing the facility.

To get your device code in decimal format, follow these simple steps:

• Log in to the UnipolMove App;
• Go to the “Notifications” section (bell icon in the top right corner);
• Look for the notification with the subject line “Parking started”;
• Open the notification and you will find the access code, which corresponds to the device code (OBUid)

To reserve a parking space through UnipolMove, you must use a number plate associated with your UnipolMove contract.

If you need to use a different vehicle, you must first register the new number plate in the car park and link it to an active contract.

Once you have made your booking, we recommend that you arrive at the car park with the same vehicle and number plate indicated in the booking, especially in automated facilities that use number plate recognition systems to grant access.

If you need to change vehicles after making your booking, you will need to cancel it and make a new one using the details of the new vehicle.

If, due to unforeseen circumstances, you arrive at the car park with a different number plate, we recommend that you contact the car park before arrival using the contact details provided on the voucher. If the car park is automated and you are unable to access it, use the intercom at the entrance to contact customer service.

You can change your reservation, add extra services or request assistance by contacting customer service:

• by calling 02 5002 0972
• by sending a WhatsApp message to 379 276 8690
• by writing to info@parkingmycar.it
• by replying to the confirmation email sent by booking@parkingmycar.it

If necessary, you can also cancel your existing booking and make a new one.

If you are unable to arrive at the booked car park, you can cancel your booking directly from your Reserved Area on the app or website.

To do so:

• tap the “Services” icon at the bottom right;
• select ‘Reserved parking spaces’ > ‘My bookings’ > ‘Active’;
• open ‘View booking details’ and select ‘Cancel booking’.

You can cancel your booking up to 24 hours before the entry time indicated on the voucher and receive a full refund, including booking fees.

If you want more flexibility, you can add the ‘Protection’* package when booking, which allows you to cancel your booking up to 1 minute before the time indicated on the voucher.

If you have purchased the Protection Package, at a price of €4.99, you will still be eligible for a refund for parking, but not for the cost of the Protection Package.

Please note: cancellations made after the maximum time allowed are not eligible for a refund.

Payment for the reservation is made using the payment method associated with your UnipolMove contract and charged to your first invoice after the date of parking.

If the car park also has an hourly or daily rate, you will not have to pay for it separately.
If you access the car park on the day indicated in the booking, even at a different time than expected, you will not be charged any additional costs.

During the booking period, the car park rate is not applied, thus avoiding double payments.

Many of the car parks available on the platform have spaces reserved for people with disabilities. However, at the time of booking, we cannot guarantee the application of discounts or free parking.

To check for any concessions, we recommend that you contact the car park or the relevant facility (airport, port or station) directly.

When you arrive at the facility, remember to bring with you:

• your booking voucher, to be shown to staff at the entrance;
• a valid form of identification.

The voucher contains all the details you need for your stay: dates and times of entry and exit, services and any extras booked, contact details for the facility, GPS coordinates for the car park or pick-up point, number of passengers (necessary for organising the shuttle service) and any additional instructions for the proper running of the service.

The voucher is the document that confirms your booking and contains all the information you need for parking: car park address, GPS coordinates, contact details for the facility, booking and payment details, and access instructions.

You can access it in several ways:

• From the UnipolMove app, in the My parking > Booking details > Download voucher section.
• From the Reserved Area on the website, in the My bookings > … > View voucher section.
• From the confirmation email, in PDF format.
• By contacting customer service: info@parkingmycar.it or booking@parkingmycar.it

In some cases, the voucher is sent directly by the facility (e.g. ADR for Rome Fiumicino and Ciampino) and may include specific data for automatic number plate recognition.

It is not mandatory to print it: you can show it directly from your smartphone upon arrival at the facility. However, some facilities may require a hard copy to speed up the check-in process.

If you arrive early, access to the car park will only be allowed if there is availability. Otherwise, you will have to wait until the time indicated in the reservation.

In this situation, we recommend that you contact the car park directly using the contact details provided on the voucher to inform them of your actual arrival time and facilitate the organisation of the service (shuttle or Car Valet).

If you are unable to attend, you can cancel your booking.

You can cancel up to 24 hours before the arrival time indicated on the voucher and receive a full refund. If you have purchased the Protection package, at a price of €4.99, you can still request a refund up to 1 minute before the scheduled parking time. The cost of the Protection package will not be refunded.

If the cancellation is made after the specified terms, the full amount of the booking will be charged.

The shuttle is a service offered by the car park and, in most cases, is included free of charge in the booking.

By booking a car park with a shuttle service, you can leave your vehicle
in complete comfort and reach the terminal quickly and easily.
On departure:

• Go to the car park to drop off your vehicle
• Show your booking voucher. After a quick check-in and loading any
  luggage on board, the car park staff will accompany you to the terminal by shuttle.
  On your return:
• Collect your luggage and go to the designated shuttle meeting point
• The shuttle will take you back to the car park where, after a quick check-out, you can
  collect your vehicle.

Some car parks charge a supplement in certain situations, for example,
when the number of passengers exceeds 5 people.
You can find specific details in the details of your chosen car park.
If you have already booked, you will find all the necessary information in your booking voucher.

N.B.: if required, remember to contact the operator in advance to confirm your return time.

Car Valet is a service offered by car park operators located near airports, but also near stations and other transport hubs. It allows you to drop off and pick up your vehicle directly at the terminal, without having to go to the car park.

With the Car Valet service, you can drive directly to the terminal, where you will meet the car park driver at the agreed point.

On departure

• at least 30 minutes before arriving at the terminal, contact the facility using the contact details provided on your booking voucher;
• the Car Valet attendant will meet you at the agreed point to carry out a quick check-in, collect your vehicle and take it to the car park.

On your return

• after collecting your luggage, contact the facility to notify them of your return.
• once outside the terminal, the staff will be waiting for you to return your vehicle.

Please note: on both your departure and return, you must contact the facility using the contact details provided on your booking voucher.

To complete your reservation, you will need to enter some information relating to your UnipolMove contract, including:

• vehicle registration number
• first name and surname
• telephone number and e-mail address
• number of passengers, if applicable, which is necessary to organise the shuttle service.

When making your booking, you will also need to indicate the time of entry and exit from the car park, not the time of your flight or event.

If you are parking at the airport, port or station
Enter the time you expect to physically arrive at the car park, taking into account the time required for check-in procedures and any shuttle transfer to the terminal.
For your return, indicate a time after your landing or arrival and also take into account the time required for transfer and vehicle collection.

If you are parking in the city
Consider the time needed to leave your car and reach your destination on foot or by public transport.

Please note: during peak season or in the case of popular events, we recommend allowing extra time for any unforeseen circumstances related to traffic or crowds.