Theft and Loss

FAQ theft and loss UnipolMove device

I have lost my device or it has been stolen. What can I do?

Report the theft or loss to the relevant authorities. Open a ticket in the “Your Guarantees” section from the Member Area, or in the “Guarantees and Claims” section from the App. It highlights the fields specified and attaches the claim.

Do I have penalty costs for non-delivery of the equipment?

No, your UnipolMove contract includes a policy that protects you in the event of theft or loss of your device. In this case, you will not incur any penalty costs.

What happens if I find the device which I reported stolen or lost?

If you have found the device, go to the assistance section and scroll down the page to the previously opened Theft and Loss ticket. Here you will find the possibility to report the discovery of your device.