Theft and Loss Archives

I have lost my device or it has been stolen. What can I do?

Report the theft or loss to the relevant authorities. Open a ticket in the “Your Guarantees” section from the Member Area, or in the “Guarantees and Claims” section from the App. It highlights the fields specified and attaches the claim.

Do I have penalty costs for non-delivery of the equipment?

No, your UnipolMove contract includes a policy that protects you in the event of theft or loss of your device. In this case, you will not incur any penalty costs.

What happens if I find the device which I reported stolen or lost?

If you have found the device, go to the assistance section and scroll down the page to the previously opened Theft and Loss ticket. Here you will find the possibility to report the discovery of your device.

I have lost my device or it has been stolen, what can I do?

First of all, it is essential to report the theft or loss to the relevant authorities. Next, open a ticket in the “Support and FAQ” section of the App. Fill in the required fields and attach the report you submitted to the authorities.

I found the device I reported stolen or lost, what should I do?

If you have found your device, you can report it in the “Help and Reports” section of your UnipolMove.it Member Area. Simply scroll down the page to the theft and loss ticket you had previously opened, and once logged in, you can report the discovery of your device.