UnipolMove Device

The UnipolMove device can be used:

• on cars;
• on motorbikes with an engine displacement of 150 c.c. and over. In this case, when transiting the toll booth, you must carefully follow the signs on the motorway surface (yellow motorbike symbol on the ground);
• on trucks of less than and equal to 3.5t.

If you had any device issues, open a ticket in the Member Area support section. This highlights the ticket’s type, detail and subject, and provide the necessary information for replacement.

For the UnipolMove device operation, refer to the Network Usage Rules, which you will find on the UnipolTech website. Click on this link https://www.unipolmove.it/en/how-to-use-obu/ to consult them.

The device can be used nationally at toll booths enabled for electronic payments bearing the EU logo. We are rolling out the service to the few remaining routes, which can be found at this link: https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi%20Leggeri_Tratte%20in%20attivazione_v5.0.pdf

Delivery of the device to the address you indicated during purchase will take 4-5 working days.
You will be notified by SMS and email when the carrier takes charge of your shipment and, via the link received by SMS and email, you will be able to:
• change the delivery date;
• change the delivery address (valid throughout the country);
• choose to pick up the device at the GLS courier’s office in your city;
• choose to collect the device at a pick-up point among those offered by the carrier
If you do not take any of these actions, two delivery attempts will still be made to the address you provided when purchasing the device.

First of all, it is essential to report the theft or loss to the relevant authorities. Next, open a ticket in the “Support and FAQ” section of the App. Fill in the required fields and attach the report you submitted to the authorities.

If you have found your device, you can report it in the “Help and Reports” section of your UnipolMove.it Member Area. Simply scroll down the page to the theft and loss ticket you had previously opened, and once logged in, you can report the discovery of your device.

If you experience any malfunctions while using your UnipolMove device, you can report the problem by opening a ticket in the “Support and Reports” section from your Member Area on UnipolMove.it. Please fill in the fields relating to the type, detail and subject of the support ticket and provide all the information needed to have your device replaced.

No, it is not necessary for its use.